Q1: How long is the warranty for the product?
We provide 12 months or 1000 hours for the whole machine from the on-board time.
Q2: What is the estimated delivery time?
Usually, production time is 15-20 days after receiving the advanced payment. For standard products, we may have stock for immediate delivery.
Q3: How long is the continuous working time and charging time?
Continuous working time is around 3-6 hours (depending on battery volume). Charging usually takes 8-12 hours. The charger is automatic and stops once the battery is full.
Q4: Can you provide customized OEM or ODM products?
Yes, we can provide customized products per your request. Both OEM and ODM are acceptable. We handle many non-standard product requests.
Q5: What are the specifications of the chargers?
Our chargers support voltages of 110V, 220V, 240V, 380V, 415V (1 or 3 phases, 50/60HZ). Power plugs are available in USA/UK/AUSTRALIA/EUROPEAN standards.
Q6: Can we request a specific color for the products?
Yes, absolutely. You just need to provide us with the RAL color code.