Frequently Asked Questions
Q1: What are your standard terms of packing?
A: We primarily use neutral white boxes and brown cartons. If you have a legally registered patent, we can pack goods in your branded boxes with your authorization.
Q2: What payment methods do you accept for orders?
A: Our standard terms are T/T 30% as a deposit and 70% before delivery. We ensure transparency by showing you photos of the products and packages before you pay the balance.
Q3: Can you manufacture products based on specific samples?
A: Yes, we can produce items according to your physical samples or technical drawings. We are also capable of building necessary molds and fixtures.
Q4: What is your sample policy for new customers?
A: We can provide samples if parts are in stock, provided the customer covers the sample cost and the courier charges.
Q5: Do you conduct quality testing before shipping?
A: Yes, we perform 100% testing on all goods before they are dispatched to ensure quality and performance.
Q6: How long does delivery usually take?
A: It varies from 1-2 days for stock items to up to 35 days for custom items requiring new molding processes.